Continuous Improvement

We have made changes to our investigation processes

The Office of the Information and Privacy Commissioner is experiencing a significant increase in demand for our services. We have a growing backlog of complaints and reviews, leading to a wait for service. 

We conducted an in-depth review of OIPC policies and processes for managing complaints and reviews. We are implementing changes that will help us close more files faster and make the most effective use of our limited resources. We will:

  • Evaluate each request for assistance according to set criteria before deciding whether to open a complaint or review file;
  • Monitor active investigations to make sure our involvement continues to meaningfully further the protection of privacy, makes public bodies more accountable, or is otherwise in the public interest;
  • Ensure everyone waiting for service has fair opportunity for their files to be brought forward by setting a maximum number of active investigations that a single person can have at any one time; and
  • Implement new benchmarks and timelines for our investigations to help us close more files faster.

These changes are in effect as of October 28, 2015.

Throughout this process we commit to being open and transparent about our work. We will publish our policies and criteria, and we will explain our decisions to you.

General Information

Infographic: We are making changes to our investigation processes

Guide to OIPC Processes (FIPPA)

Guide to OIPC Processes (PIPA)

Guide to FIPPA

Guide to PIPA

Policies and Criteria

OIPC Policy, Procedures and Criteria for Declining to Investigate

OIPC Policy, Procedures and Criteria for Discontinuing Investigations or Reviews

OIPC Policy for Case File Management for High-Volume Applicants