Continuous Improvement

Our services are in significant demand, so effective October 28, 2015, we implemented policies to help us close more files faster and make the most effective use of our limited resources.

  • We evaluate each request according to set criteria before deciding whether to open a complaint or review file;
  • We monitor active investigations to make sure our involvement continues to meaningfully further the protection of privacy, makes public bodies more accountable, or is otherwise in the public interest;
  • We ensure everyone waiting for service has fair opportunity for their files to be brought forward by setting a maximum number of active investigations that a single person can have at any one time; and
  • We implemented benchmarks and timelines for our investigations to help us close more files faster.

General Information

Infographic: We are making changes to our investigation processes

Guide to OIPC Processes (FIPPA)

Guide to OIPC Processes (PIPA)

Guide to FIPPA

Guide to PIPA

Policies and Criteria

OIPC Policy, Procedures and Criteria for Declining to Investigate

OIPC Policy, Procedures and Criteria for Discontinuing Investigations or Reviews

OIPC Policy for Case File Management for High-Volume Applicants